Step 1. Press [add to cart] at the product page for desired items.

Step 2. The chosen item will appear at the cart page, please repeat step no.1 for other desired items.

Step 3. After choosing all items you want to purchase, please go to the shopping cart page to fill in the required informations to complete the
order.

Step 4. Press [Purchase] after filling in the required information for purchase.

Step 5. After an order is placed, an e-mail to confirm the order will be sent to the customer, instructions of payment will also be indicated in this
e-mail depending on the payment method the customer chose when order was placed.

Step 6. Orders will be shipped after payment/payment registration has been confirmed. Please wait for the delivery.

Available payment methods:
Credit Card, Convenience store payment, Bank transfer,
Mobile carrier, Deferred payment, and Amazon pay.



【Credit Card payment】 ※We do not accept installment payments.
Time of payment: When an order is placed.



【Convenience store payment(pay-easy)】
Time of payment:
After placing an order, please go to a nearby convenience store with the given receipt number and registered phone number to make the
transaction.

The transaction number will be provided via e-mail after the order is placed, the registered phone number and receipt number will be indicated in
the e-mail.Please use these informations to complete payment transaction at the convenience store.

For more detailed transaction procedures, please check the links below.
(Familymart) https://www.econtext.jp/support/cvs/familymart.html
(Lawson, Ministop) https://www.econtext.jp/support/cvs/lawson.html
(Seicomart) https://www.econtext.jp/support/cvs/seicomart.htmllink

※Convenience store payment is not available with Seven-eleven convenience stores.
※Please note that there is a 300yen service charge for every convenience store payment transactions.



【Bank transfer payment】
Time of payment:
Please complete the payment transaction within the given date, with the provided bank account information, in the e-mail that is sent after an
order is placed.

The bank account information can also be seen on the “purchased records” if you make an order using an app.
Dates for payments are set after 5 days from the date an order is placed, excluding weekends and holidays. Placed orders are only shipped after the payment is confirmed.

※Orders are automatically canceled when payments are not made within the given date.
※The provided bank account to receive payment is a designated bank account with Mitsui Sumitomo bank.
※Please note that there is a transaction service charge when payments are made via bank transfer.
※Payment confirmation will not be complete if the name on the placed order and payment transaction does not match, please make sure to use
the same name given when an order is placed during your payment transaction. Incase a transaction is made with a different name on the placed
order, please contact BASE via inquiry form with the listed information below.

Required Informations
:Order ID
:Date of transaction
:Name of the buyer

:Bank name provided for the payment transaction
:Branch name of the bank account provided for payment transaction
:Bank account type provided for the payment transaction
:Given bank account number for transaction

:Bank name of the customer used for the transaction
:Branch name of the customer used for the transaction
:Transferred amount

:Name of the bank account holder written in full-width character in Katakana.

(BASE contact information)
https://help.thebase.in/hc/ja/requests/new



【Paypal payment 】
Time of payment:
The registered paypal account will be charged when an order is placed.
When customers choose Paypal payment for their purchase, they will be transferred to a paypal payment registration screen after completing the
required information for purchase.

※Paypal payment is not available for orders via BASE app.
※Placed orders will not be processed until the customers paypal payment registration is confirmed.

For inquiries regarding paypal, please directly contact paypal with the link below.
https://www.paypal.com/jp/webapps/mpp/personal



【Amazon pay payment 】
Time of payment:
The registered Amazon pay account will be charged when an order is placed.
When customers choose Amazon pay payment for their purchase, they will be transferred to a Amazon pay payment registration screen after
completing the required information for purchase.

※Amazon payment is not available for orders via BASE app.
※Placed orders will not be processed until the customers Amazon pay payment registration is confirmed.

・Shipments will be done with Yu-pack or other designated delivery companies chosen by our shop. We do not accept shipments with delivery
companies chosen by a customer.

・Items will be shipped within 2 days after confirming payment/payment registration.

・Designated date deliveries can be chosen on the purchase screen. Shipments will be within 2 working days for customers who does not wish for
designated date delivery.
※ Designated date deliveries are not assured that the package will arrive on the set date, depending on the weather, road traffic and delivery
volume there may be some delay.

・Designated delivery may not be accepted depending on the time of the order and place for delivery.

Delivery fees and delivery dates depends on the area where the product is delivered to.

※Shipment fees are based per box. Their will be an additional charge for any additional boxes delivered.

[Prices]
・Kanto region, Shinetsu region, Hokuriku region, Tokai region, Kinki region.
1090yen

・Touhoku region, Chugoku region, Shikoku region.
1180 yen

・Kyuushu region
1280 yen

・Hokkaidou region
1550yen

・Okinawa region 1560 yen



※When the number or size of purchased items excludes our box size(100),
their will be an additional charge for a bigger box for shipment.

[Additional charge for a larger box]

box size 120 : 250yen

box size 140 : 510yen

box size 160 : 750yen

box size 170 ; 1030yen

※Payment for additional charges for a larger box will be separate from the payment to purchase items. 

※Customers who needs a larger box for shipment will be informed before shipment.

※To confirm if there is an additional charge for your purchases, please contact us before completing the purchase. 



[The abouts for days of delivery]
・Kanto region, Shinetsu region, Hokuriku region, Tokai region, Kinki region,Touhoku region, Chugoku region, Shikoku region.
:One to Two days


・Kyuushu region
:One to four days

・Hokkaidou region :
Two to three days

・Okinawa region
:Two to eight days

※Delivery dates depend on the area even at the same prefectures.

・Cancelation can be accepted only before shipment, cancelation after shipment will not be accepted. Please inform us as soon as possible if you
wish to cancel an order.
※Cancelation of products with convenience store(pay-easy) payment and bank transfer payment will not be accepted even before shipment if the payment has been complete.


・If you wish to change an order, please cancel the initial order and place a new order. .We do not accept returns or exchanges due to
personal reasons.

・We do our best to maintain products in a good shape during shipment, incase there was a problem with the product purchased please inform us
within 7days form receipt for exchange or refunds.


※We will not exchange or make any refund for items that were returned without a contact from customer. Please contact us first before returning
items incase their was a flaw.

※We will only make refunds for items that are out of stock.
For flawed items that was informed after 7 days from receipt and items that has been unsealed will not be a subject for any exchange or refunds.
Thank you for your understanding.

If you wish for a receipt for the purchase, we can send an e-mail with a PDF data of your receipt.
Please inform us on the remark column or by call for issuing.

*We do not issue receipts by paper.

The e-mail address used for automatic e-mail is [noreply@thebase.in].
Please check all your e-mail folders, there may be instances when the automatic e-mail is sent to your spam/junk folder.
※It takes a couple of minutes to a couple of hours for an auto e-mail to be received.

If you registered a mobile phone e-mail address, due to spam mail settings there is a possibility that e-mail from base are automatically rejected. Please set your email to receive e-mails from [noreply@thebase.in].

With your registered e-mail address, please make designated receipt settings for thebase.in.
Thank you for your cooperation.

For more details, please go to BASE help page.

Free translation service coupon for customers with a purchase of more than 8000 yen. (Excluding shipment fee)
We will enclose a free translation service coupon to those who will purchase items with a total worth of more than 8000 yen excluding delivery fees.

This coupon will be shipped together with your purchased items.

Available languages are English, Tagalog and Japanese.

Please feel free to consult with us for free translation services for translations of restaurant menus, documents for city hall and others. For inquiries, please send us an e-mail or call the number on the given coupon.

※This coupon can only be used once. If your translation request was accepted after consultation this coupon will not be valid anymore.
(Free consultation does not guarantee that your request for translation will be accepted)

※This coupon has an expiration date.
Expiration date is set after three months from date of issue. To confirm the expiration date, please check the coupon.